Refund and Returns Policy
Return Policy Overview
Please read the following policy carefully before placing your order. By completing a purchase, you agree to all terms listed below.Our refund and returns policy last 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
For hygiene reasons, all underwear items are strictly non-returnable, non-exchangeable, and non-replaceable.
- Eligibility Period
Return or exchange requests must be submitted within 14 days from the date of delivery. Requests submitted after this period will be automatically rejected with no exceptions.
- Shipping Fees
All return and exchange shipping fees are non-refundable and must be paid by the customer. Shipping costs vary depending on the delivery address/city selected at checkout and are charged at the standard shipping rate.
- Product Condition Requirements
Items must be returned in their original condition, unused, unworn, and unwashed. Items must be returned with the original invoice. Products that are damaged, used, worn, altered, or missing the invoice will not be accepted under any circumstances.
- Sealed Package Policy
Opening the package before receiving the order is strictly not allowed. Any item received with an opened, tampered, or unsealed package will be ineligible for return, exchange, or replacement unless reported as damaged or missing at the time of delivery.
- Outerwear Policy
For outerwear items, only one post-purchase request is permitted per order: either a return or an exchange. Once a return or exchange has been completed, no further requests will be accepted.
- Multiple Requests
If a second return or exchange is requested (when applicable), shipping fees will be charged again at the normal rate.
- Processing Time
Approved return or exchange requests will be processed within 5–7 business days after inspection.
- Sale & Discounted Items
Items purchased during sales or using a discount code are non-refundable. Exchanges are allowed only if stock is available, and shipping fees apply.
- Missing or Damaged Orders
Orders reported as missing or damaged upon delivery are eligible for a replacement or refund, subject to verification. Claims must be reported immediately upon receipt.
Refund Policy.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer.service@shopkham.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact Us by Telephone
For assistance, please contact Shop Kham via WhatsApp at: 0103 092 2630
Our office hours are 10:00 AM – 5:00 PM (Weekdays).
Please note that our Customer Service team is unavailable on public holidays.
By Email
You can reach us at: customer.service@shopkham.com
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