FAQs
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Orders and Payments
Can I change or cancel my order after it’s been placed?
We begin processing orders quickly to ensure timely delivery. If you need to make a change or cancel your order, please contact us as soon as possible. While changes aren’t always guaranteed after processing begins, we’ll do our very best to help.
What payment methods do you accept?
We accept a range of secure payment options, including credit/debit cards and trusted online payment and cash on delivery methods available in your region. All transactions are protected with advanced security.
How do I place an order?
Shopping with ShopKham is effortless:
- Explore our curated collection
- Add your favorite items to your cart
- Proceed to checkout
- Enter your shipping and payment details
- Confirm your order
- You’ll receive an order confirmation email right away.
Shipping and Delivery
How long does it take to deliver my order?
At ShopKham, we carefully prepare every order with attention to detail. Orders are typically processed within 1–2 business days, and delivery usually takes 3–7 business days, depending on your location. You’ll receive a confirmation email as soon as your order is on its way.
How can I track my order?
Once your order has shipped, to track your order please enter your Order ID in the following link Order Tracking and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received. You can also track your order anytime by signing into your ShopKham account.
How long does shipping take?
Shipping times vary by destination and shipping option selected at checkout. Standard delivery generally arrives within 3–7 business days after dispatch. Estimated delivery times are always shown before you complete your purchase.
Where do you ship to?
We currently ship to Egypt, United Kingdom, Saudi Arabia, United Arab Emirates, Qatar, and Kuwait. Available shipping options will appear automatically at checkout.
If your location isn’t listed, our customer care team will be happy to assist.
Returns and Refunds
Do you offer product warranties?
Yes, selected items come with a manufacturer or ShopKham warranty. Warranty information is clearly listed on each product page when applicable.
How do I start a return?
To begin a return, simply contact our customer support team with your order number. We’ll guide you through the process smoothly and efficiently.
What is your return policy?
We accept returns within 14 days of delivery, provided items are unused, in their original condition, and packaging. Certain items may be non-returnable (For hygiene reasons, all underwear items are strictly non-returnable, non-exchangeable, and non-replaceable).
KHAM Underwear
Why choose KHAM underwear?
Because KHAM is built on three principles:
- Comfort without compromise
- Timeless, minimal design
- Premium organic fabric
How do I care for KHAM underwear?
- Machine wash cold
- Use mild detergent
- Do not bleach
- Tumble dry low or air dry
Proper care ensures long-lasting quality and comfort.
Does KHAM underwear shrink after washing?
Minimal shrinkage may occur if washed at high temperatures. To maintain the original fit and
softness:
- Wash in cold or lukewarm water
- Avoid high heat drying
What is the difference between KHAM Boxers and Briefs?
KHAM Boxers offer relaxed comfort with extra airflow and freedom of movement, ideal for daily wear and lounging.
KHAM Briefs provide enhanced support and a clean silhouette, making them perfect for active days or tailored outfits.
Both are designed with the same premium fabric standards and attention to detail.
How long does KHAM underwear last?
With proper care, KHAM underwear maintains its shape, softness, and support for 6–12 months or longer, depending on frequency of use.
Account Information
I forgot my pasword. How can I reset it?
Simply click “Forgot Password” on the login page, enter your registered email address, and follow the instructions sent to your inbox.
Do I need to create an account to place an order?
No account is required—you may check out as a guest. However, creating a ShopKham account allows you to track orders, save preferences, and enjoy a faster checkout experience.
Promotions and Discounts
Can I use more than one discount code?
Only one promotional code may be applied per order, unless otherwise stated.
Do you offer any discounts or promotions?
Yes, we love to surprise our customers. Enjoy seasonal offers, special promotions, and exclusive deals by subscribing to our newsletter or following ShopKham on social media.
